Care Expert - France - Remote

Overview

As a Care Expert, your primary mission is to transform member requests into delightful experiences, providing meaningful solutions and transparent guidance within the French healthcare system.

In Short

• Transform member requests into delightful experiences.
• Provide swift and accurate responses to healthcare inquiries.
• Master the intricacies of the French healthcare system.
• Support B2B partners with their unique health insurance needs.
• Drive innovative Care projects based on your expertise.
• Collaborate with team members to enhance service quality.
• Participate in process improvement initiatives.
• Engage in member empowerment projects.
• Connect with members through various communication channels.
• Thrive in a collaborative and supportive environment.

Requirements

• Passion for helping others and solving member challenges.
• Full working proficiency in French and comfortable in English.
• Confidence in navigating technology and digital tools.
• Ability to connect with members via email, chat, and phone.
• Natural empathy and a calm presence in interactions.
• Initiative and ability to turn ideas into action.
• Desire to learn and share knowledge in a team setting.
• Bonus: Understanding of the French healthcare system.

Benefits

• Generous equity packages for permanent contracts.
• Flexible office options including remote work.
• Top-of-the-range equipment provided.
• Flexible vacation policy and working hours.
• Comprehensive healthcare insurance for employees and families.
• Country-specific commuter benefits.
• Learning and training opportunities with budget for conferences.
• Personal growth coaching from day one.
• Extended parental leave for new parents.