Customer Experience Specialist - Remote

Overview

As a Customer Experience Specialist at Alan Health, you will be at the forefront of our customer experience, directly impacting healthcare accessibility by providing exceptional support to our patients and healthcare providers.

In Short

• Provide empathetic, solution-focused support across multiple channels.
• Maintain high customer satisfaction metrics.
• Document all customer interactions accurately in Salesforce.
• Process and track customer orders with high attention to detail.
• Identify and resolve customer issues efficiently and professionally.
• Follow established protocols while personalizing support.
• Handle billing inquiries accurately and efficiently.
• Assist customers with account setup and troubleshooting.
• Coordinate with pharmacy partners and healthcare providers.
• Commitment to maintaining confidentiality and compliance.

Requirements

• 2+ years of customer service experience.
• Outstanding verbal and written communication abilities.
• Proficiency in CRM systems (Salesforce preferred).
• Strong attention to detail and accuracy.
• Demonstrated ability to prioritize and manage multiple tasks.
• Experience in healthcare or pharmacy services is a plus.
• Knowledge of HIPAA compliance requirements.
• Bilingual capabilities (English/Spanish) are a nice-to-have.

Benefits

• Competitive salary range of $50,000 - $65,000 annually.
• Flexible schedule with one weekend day required.
• Opportunity to work in a mission-driven company.
• Supportive and inclusive work environment.
• Professional development opportunities.