Visual Interpreter - Remote

Overview

Aira is an assistive technology company on a mission to remove barriers and make the world more accessible. We provide live, human-to-human professional assistance for people who are blind or have low vision.

In Short

• Provide exceptional customer experience for blind and low vision customers.
• Answer live video calls and assist with real-time tasks.
• Utilize proprietary technology and third-party tools.
• Maintain strict data privacy standards.
• Participate in team-building exercises and support other Visual Interpreters.
• Engage in ongoing education and training.
• Demonstrate a composed and professional demeanor.
• Adapt to changing priorities and various call situations.
• Set high performance standards for self and others.
• Follow Aira’s policies and procedures.

Requirements

• Strong communication skills.
• Ability to maintain confidentiality.
• Experience in customer service.
• Willingness to learn and develop visual interpreting capabilities.
• Ability to work effectively with diverse individuals.
• Strong decision-making skills.
• Consistent attendance and punctuality.
• Ability to adapt to uncertainties.
• Commitment to Aira’s values and principles.
• Ability to build effective working relationships.

Benefits

• Paid training and certification process.
• Opportunity to make a significant impact on accessibility.
• Work in a supportive team environment.
• Flexible working hours.
• Access to ongoing education and training.