Observability Engineer - Remote

Overview

The Observability Engineer at AHEAD plays a crucial role in supporting and streamlining Managed Services platforms. This position emphasizes collaboration and the maintenance of tooling architecture to enhance operational efficiency.

In Short

• Utilize IT knowledge to support Managed Services platforms.
• Work collaboratively to ensure quality documentation and delivery.
• Automate operational tasks to drive efficiencies.
• Engage with customers and service delivery groups.
• Document processes and standard operating procedures.
• Provide third-level support and troubleshooting assistance.
• Support P1 Platform outages as needed.
• Maintain integrations with third-party tools.
• Be proactive in identifying and fixing potential problems.
• Participate in after-hours support as scheduled.

Requirements

• BS/BA Degree in Computer Science or equivalent experience.
• 3+ years in an enterprise environment with uptime requirements.
• Experience with monitoring and event management technologies.
• Scripting and automation skills in PowerShell, Perl, or Python.
• Experience with LogicMonitor and Elastic Observability Platforms.
• Excellent communication skills.
• Experience with SOAP and Rest APIs.

Benefits

• Equal opportunity employer with a culture of belonging.
• Empowerment to contribute to a diverse workplace.
• Opportunities for professional growth and development.
• Collaborative team environment.
• Access to industry certifications and training.