Operations & Customer Service Support - Remote

Overview

This role involves supporting the Office Manager in a fast-paced environment, managing communications, and ensuring smooth operations in a sign installation company.

In Short

• Manage high-volume email accounts and client communications.
• Coordinate schedules for install crews and maintain job board.
• Document workflows and create Standard Operating Procedures (SOPs).
• Provide administrative support for permitting processes.
• Track inventory and coordinate with field teams.
• Work closely with the Office Manager and design teams.
• Be proactive in operational tasks and communications.
• Utilize technology tools effectively for task management.
• Ensure timely communication with clients and internal teams.
• Adapt to a dynamic work environment with multiple responsibilities.

Requirements

• 2+ years of experience in administrative support or customer service.
• Exceptional written and verbal communication skills.
• Expert-level familiarity with Google Workspace and Dropbox.
• Proficiency with AI tools for drafting correspondence.
• Self-starter mentality and high agency in task management.
• Experience in the construction or field services industry is a plus.
• Background in project coordination or traffic management is beneficial.
• Ability to build SOPs or process maps is advantageous.
• Familiarity with the Denver area or permitting terminology is a plus.

Benefits

• Work remotely from anywhere in Latin America.
• Competitive salary based on experience.
• Opportunity to work in a fast-paced and dynamic team.
• Gain experience in a growing industry.
• Be part of a proactive and collaborative work environment.