Customer Service Representative I or II - Remote

Overview

The Customer Service Representative I or II role focuses on providing exceptional client service via telephone and email, ensuring adherence to company policies and procedures.

In Short

• Deliver world-class client service through inbound and outbound calls.
• Handle complex inquiries and solve client problems.
• Ensure client information security and assist in fraud identification.
• Provide high-quality service with a focus on low client effort.
• Suggest products and services to clients based on their needs.
• Work with confidential information professionally.
• Adapt to changes and work in a fast-paced environment.
• Meet performance standards in quality and attendance.
• Maintain good written communication skills.
• Participate in a flexible schedule, including overtime as needed.

Requirements

• High school diploma or equivalent.
• Strong interpersonal skills for effective client interaction.
• Basic computer navigation and keyboarding skills.
• Good written communication skills.
• Ability to work with confidential information.
• Willingness to work flexible hours.
• Adaptability to a fast-paced work environment.
• Proficiency in Microsoft Office software products.
• Customer service experience in a call center is preferred.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and disability benefits.
• Tax-preferred savings accounts.
• 401k plan with company contributions.
• At least 10 days of vacation in the first year.
• 10 sick days and paid holidays.
• Eligibility for a defined benefit pension plan.
• Access to restricted stock units and deferred compensation plans.
• Equal Opportunity Employer policies in place.
• Drug-free workplace commitment.