Site Reliability Engineer - Remote

Overview

As a Site Reliability Engineer at Accela, you'll be part of a high-impact Cloud Engineering & Operations team working to ensure the availability, performance, security, and scalability of our SaaS offerings. Unlike traditional operations roles, our SREs are software engineers who apply development principles to system reliability—enabling automation, scale, and efficiency.

In Short

• Lead and execute platform modernization and refactoring projects in alignment with CI/CD best practices and strategic goals
• Drive the full containerization of the Accela platform, including orchestration using Kubernetes or similar technologies
• Improve the reliability, scalability, and efficiency of systems by developing automation and infrastructure code
• Ensure the availability, performance, and security of Accela’s SaaS cloud services through proactive engineering and operational excellence
• Provide technical leadership and mentorship to junior engineers, fostering a culture of continuous learning and growth
• Perform deep troubleshooting during production incidents, conduct root cause analysis, and implement long-term corrective actions
• Act as a senior escalation point for high-impact incidents, complex deployments, and critical change management events
• Design, build, and maintain observability dashboards and key performance metrics to monitor system health and support data-driven decisions
• Effectively collaborate and lead cross functionally in a remote environment leveraging different collaboration tools (Teams, Slack etc)

Requirements

• 10+ years in software engineering or production systems engineering, ideally in a SaaS environment
• Proven leadership in platform modernization and containerized architecture (e.g., Kubernetes)
• Deep experience with Azure cloud services and infrastructure (CLI/API usage)
• Strong command of Git/GitHub and version control best practices
• Expertise in troubleshooting complex, distributed systems (full stack)
• Proficiency in Infrastructure as Code tools, particularly Terraform
• Experience with Ansible or similar configuration management tools
• Knowledge of scripting languages such as Bash, Python, Ruby, or Go
• Strong understanding of system internals (OS-level) and system administration
• Familiarity with production monitoring, alerting, and logging tools
• Demonstrated experience using AI tools (e.g., GitHub Copilot) to enhance development
• Excellent written and verbal communication skills, with the ability to present to senior leadership
• Strong problem-solving skills and systematic approach to incident management

Benefits

• Generous benefits package including flexible time off
• Comprehensive medical, dental, and vision plans
• Family planning benefits
• 401(k) retirement savings plan with company match
• Health savings account with company contributions
• Flexible spending account
• Life, accident, and disability coverage
• Business travel insurance
• Employee assistance programs
• Other well-being benefits