Virtual Secretary - Remote

Overview

At Abogados Extranjería Madrid, we are looking for a Virtual Secretary to handle calls and provide initial information to individuals interested in our immigration, residency, and Spanish nationality services.

In Short

• 100% remote position with flexible part-time hours (4 hours daily).
• Ideal for those seeking a job compatible with other activities.
• No prior legal experience is necessary, but interest in learning about our legal services is required.
• Must have a friendly, empathetic, and professional attitude.
• Initial interview will consist of an unannounced phone call.
• Handle 8 to 10 calls daily from potential clients.
• Listen attentively, identify client needs, and provide clear information.
• Resolve basic inquiries and refer to the appropriate lawyer when necessary.
• Maintain smooth communication with the team, ensuring professional and constant client attention.
• Opportunity for growth within a professional and collaborative work environment.

Requirements

• Proactive: Familiarize yourself with the company, its services, and blog entries before the interview.
• Positive, empathetic, and professional attitude with verbal communication skills.
• Availability to take calls for 4 hours a day (mornings or afternoons).
• Quick learning ability about various services (residency, nationality, family reunification, etc.).
• No prior legal experience required, but interest in legal and immigration fields is valued.

Benefits

• 100% remote work with adjustable hours.
• Flexible initial compensation with potential for improvement based on commitment and results.
• Initial training on our services and customer service procedures.
• Professional and collaborative work environment with growth opportunities.