Specialist, Process Management (Contract Surety Underwriting Assistant) - Remote

Overview

This role is focused on supporting Contract Surety Account management, ensuring effective business processes, and delivering exceptional customer care.

In Short

• Support Contract Surety Account management
• Collaborate with underwriting and customer service teams
• Review and process underwriting information
• Create and manage accounts in Surety systems
• Input financials and manage project status reports
• Facilitate process redesign and improvements
• Mentor and train others on process techniques
• Maintain collaborative vendor relationships
• Monitor project schedules and costs
• Participate in post-implementation reviews

Requirements

• Undergraduate degree in business or related field preferred
• Process-related certifications preferred
• Six or more years of experience in business process design
• Strong communication skills
• Understanding of project management concepts
• Experience in process analysis and implementation
• Ability to work collaboratively
• Detail-oriented and process-focused
• Knowledge of business trends
• Leadership skills preferred

Benefits

• Medical/dental/vision insurance
• Life insurance
• Paid time off and holidays
• 401(k) with company match
• Company-paid pension plan
• Business casual attire
• Opportunities for career growth
• Inclusive workplace culture
• Support for work-life balance
• Commitment to diversity and inclusion