Technical Support Team Lead - Tier 2/3 - Remote

Overview

For a well established Start up based in Tel Aviv we are looking for a Technical Support Team Lead for our Tier 2/3 support team.

In Short

• Lead and mentor a team of Tier 2/3 technical support specialists.
• Oversee troubleshooting and resolution of complex technical issues.
• Develop and maintain support documentation and training materials.
• Monitor team performance metrics and provide feedback.
• Act as a liaison between technical support and other departments.
• Facilitate ongoing training and development for team members.
• Assist in identifying trends in technical issues.

Requirements

• Minimum of 5 years of experience in technical support or IT-related roles.
• At least 2 years in a leadership role within a global technical support environment.
• Strong knowledge of operating systems, networks, and software applications.
• Excellent problem-solving skills.
• Proficient in customer service principles.
• Effective communication and interpersonal skills.
• Experience with ticketing systems and remote support tools.

Benefits

• Hybrid work: 2 days at the office/3 from home.
• Willing to work US hours.
• Close to the train station.