Site Reliability Engineer - Remote

Overview

This role involves being part of a transformative team that shapes the way First American builds and delivers technology products for the real estate industry. We are looking for a Site Reliability Engineer who is passionate about building reliable, scalable, and observable systems.

In Short

• Support and enhance the reliability of in-house applications and systems across production and non-production environments.
• Design and implement resilient infrastructure and automate operational processes using IaC tools and pipelines.
• Improve observability by implementing monitoring, logging, alerting, and SLOs to detect and respond to issues proactively.
• Lead and participate in incident response, root cause analysis, and the creation of actionable postmortems.
• Collaborate with development, infrastructure, and support teams to drive reliability-focused architecture and tooling decisions.
• Identify and automate manual tasks using scripts, runbooks, and self-healing solutions to reduce operational overhead.
• Champion an engineering enablement model—empowering developers to own and operate what they build.

Requirements

• Proven experience supporting and improving distributed software systems in production.
• Proficiency in scripting and automation (PowerShell, Python, Bash, Node.js, or similar).
• Strong understanding of observability practices and tools (ELK Stack, OTel, AWS CloudWatch, Azure Application Insights).
• Hands-on experience with one or more cloud platforms (AWS preferred, Azure/GCP acceptable).
• Solid knowledge of CI/CD pipeline automation (GitHub Actions, Azure DevOps).
• Experience with infrastructure as code (Terraform and Ansible).
• Familiarity with incident response practices, SLAs/SLIs/SLOs, and service ownership models.
• Excellent communication and collaboration skills with a mindset for continuous learning and improvement.

Benefits

• Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave.
• Employee stock purchase plan.