Senior Client Success Manager - Remote

Overview

The Senior Client Success Manager at #paid will act as a strategic advisor and operational expert for key brand partners, overseeing complex creator marketing programs and nurturing long-term relationships with enterprise-level clients.

In Short

• Oversee and execute campaigns for strategic accounts.
• Manage creator relationships and campaign execution.
• Collaborate with internal teams for optimal outcomes.
• Identify upsell and expansion opportunities.
• Ensure client satisfaction and address concerns proactively.
• Maintain records in Salesforce for account health.
• Develop data-driven recommendations for account growth.
• Flexibility for in-person meetings as needed.
• Drive operational excellence in managing multiple accounts.
• Communicate effectively with senior stakeholders.

Requirements

• 5+ years of experience in a client-facing role.
• Experience with enterprise-level clients.
• Strong understanding of digital and creator marketing.
• Detail-oriented and organized.
• Data-driven mindset for decision-making.
• Commercial mindset for account growth.
• Ability to manage complex accounts simultaneously.
• Experience in social media platforms.
• Strong collaboration skills.
• Growth mindset for self-improvement.

Benefits

• Flexible vacation policy.
• Competitive health benefits.
• Learning and development budgets.
• Team offsites and working hubs.
• Culture-focused work environment.
• Career progression opportunities.
• Autonomy to test new ideas.
• Supportive team values.
• High rating on G2 Crowd.
• Fun team socials.