Site Reliability Engineer - Remote

Overview

Our team is responsible for ensuring the reliability, availability, and scalability of solutions that support one of Zenvia's most strategic products. We work in an on-premise environment, applying best practices of Infrastructure as Code (IaC) and automation to maintain robust and efficient operations.

In Short

• Support project development with all technology teams.
• Build relationships with peers.
• Participate in the design and implementation of improvements to increase availability, scalability, reliability, and security.
• Support and/or create automated routines for infrastructure provisioning using automation tools.
• Assist in incident resolution and the creation of postmortem documents.
• Work on the reliability and performance aspects of databases within the SRE squads of our products.
• Analyze solutions and implement best practices for our backing services clusters (Kubernetes, Kafka, MongoDB, Redis).
• Work on the observability of relevant metrics and ensure we meet our objectives.
• Collaborate with peers in SREs on implementations and/or changes in our production environments to help mitigate incidents.
• Support the automation of infrastructure to facilitate and expedite the availability of new infrastructure components.

Requirements

• Experience with on-premise infrastructure.
• Experience with Linux operating systems (Redhat, Debian & Ubuntu).
• Knowledge of private (VMWare) and public (AWS) cloud.
• Knowledge of IaC using Ansible and Gitlab.
• Knowledge of Kubernetes and container orchestration.
• Knowledge of observability tools (Prometheus, Grafana, Elastic & Zabbix).
• Knowledge of shell scripting and programming languages (Bash and Shell).
• Creativity, willingness to learn new technologies, and good communication.

Benefits

• 100% remote work with flexible hours.
• Healthcare plan without co-payment for the employee, with the option to include dependents.
• Wellness care program including various benefits for employees and their families.
• Parental leave extended for both maternity and paternity.
• Support for remote work setup.
• Career mobility programs and access to learning hubs.
• Participation in results as a recognition of contributions.
• Opportunities for collaboration with colleagues from other countries.
• Open dialogue and transparency in the workplace.