Remote Otter LogoRemoteOtter

Customer Service Representative - Remote

Posted 18 weeks ago
Customer Service
Full Time
Philippines

Overview

We’re looking for an outstanding Customer Service Representative to join our growing team. Our product has 30 million teachers and student users. This job is a unique opportunity to make a big positive impact in the education field.

In Short

  • Assist customers in navigating the Wordwall website by responding promptly to customer inquiries and provide technical support through email
  • Effectively address billing and invoicing inquiries
  • Record and communicate customer feedback to drive continuous product improvement
  • Coordinate and deliver an individual project; recently we’ve had help centre maintenance, teacher training, school licence renewals and product testing.

Requirements

  • Strong communication skills
  • Experience in customer service
  • Ability to work independently
  • Technical proficiency with online platforms

Benefits

  • Opportunity to make a positive impact in education
  • Work from home flexibility
  • Collaborative team environment
Wordwall logo

Wordwall

Wordwall is an innovative company dedicated to empowering teachers by providing tools to create interactive games and worksheets for their students. With a mission to disrupt the traditional publisher-driven model of educational content, Wordwall allows educators to easily design high-quality resources using a variety of templates. The company operates with a small, ambitious team that works remotely, serving a rapidly growing user base of 35 million monthly users. By focusing on game-based learning and making teacher-created content freely accessible, Wordwall aims to enhance educational experiences worldwide. The company values flexibility and inclusivity, offering equal opportunities and support for various working arrangements.

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