Operations Squad Lead - Remote

Overview

The Operations Squad Lead is responsible for delivering services and solutions to Welocalize customers by managing a cross-functional team to meet client requirements and achieve company objectives.

In Short

• Manage a squad of diverse roles to deliver client solutions.
• Define and report on quarterly OKRs in alignment with company goals.
• Monitor financial and operational KPIs for performance management.
• Facilitate effective collaboration within the squad.
• Drive the adoption of production tools and processes.
• Oversee issue management and client escalations.
• Train and develop new squad team members.
• Conduct month-end audits for client billing compliance.
• Engage in strategic thinking and decision-making at a senior management level.
• Foster a customer-centric approach in all business aspects.

Requirements

• Proven project management experience in a client-centric environment.
• Ability to lead large, diverse teams both local and remote.
• Knowledge of the language services industry and its technology.
• Experience in managing large accounts and projects.
• Strong communication and negotiation skills.
• Experience in financial and operational management.
• Willingness to travel for work commitments.
• Strong competency in data analytics.
• Ability to adapt in a changing work environment.
• Passion for serving customers.

Benefits

• Opportunity to lead and innovate in a global company.
• Engagement with a diverse and talented team.
• Professional development and training opportunities.
• Ability to work with cutting-edge technology in localization.
• Flexible working environment.
• Competitive salary and benefits package.
• Supportive company culture focused on teamwork.
• Engagement in meaningful projects that impact clients globally.
• Access to a wide network of linguistic resources.
• Potential for career advancement within the organization.