Care Management Associate, Engagement Hub - Work From Home - Remote

Overview

The Care Management Associate supports comprehensive coordination of healthcare services through telephonic outreach to and enrollment of eligible Medicaid members, ensuring effective utilization of healthcare services.

In Short

• Engage with Medicaid members via telephone to address their healthcare needs.
• Facilitate case assignments and connect members to care managers.
• Maintain accurate documentation of member interactions.
• Meet daily performance metrics with a positive attitude.
• Provide support to team members by managing calls and messages.
• Adhere to compliance and regulatory standards.
• Demonstrate strong customer service skills.
• Work independently and meet deadlines.
• Participate in a multi-disciplinary team environment.
• Flexibility to work occasional nights and weekends.

Requirements

• 2-4 years’ experience in the healthcare field.
• Strong customer service and communication skills.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Familiarity with basic medical terminology preferred.
• Ability to manage multiple priorities effectively.
• Outgoing and enthusiastic presence over the phone.
• High School diploma or equivalent required.
• Bilingual (Spanish) preferred.
• Ability to work under compliance and regulatory guidelines.
• Effective organizational skills.

Benefits

• Affordable medical plan options.
• 401(k) plan with company matching.
• No-cost wellness programs and confidential counseling.
• Flexible work schedules and paid time off.
• Tuition assistance and family leave options.
• Employee stock purchase plan.
• Retiree medical access.
• Colleague assistance programs.
• Comprehensive benefits tailored to colleague needs.
• Opportunities for professional development.