Rehabilitation Service Specialist Case Coordinator - Remote

Overview

The Rehabilitation Service Specialist – Case Coordinator (RSS CC) plays a crucial role in the initial engagement of participants in the Rehabilitation Services and Vocational Assistance Program, ensuring a positive experience and efficient service delivery.

In Short

• Work from home in West Canada.
• First point of contact for new Rehabilitation Services referrals.
• Ensure thorough identification of referral service expectations.
• Provide initial orientation and answer participant queries.
• Manage multiple responsibilities with strong organizational skills.
• Collaborate with various stakeholders including Veterans Affairs Canada.
• Utilize case management software for data entry.
• Address participant concerns promptly and escalate as needed.
• Maintain high levels of confidentiality and privacy.
• Flexible hours and part-time opportunities available.

Requirements

• Post-secondary certificate or diploma in relevant fields.
• Minimum of one year experience in an administrative role.
• Ability to multi-task and prioritize effectively.
• Strong digital literacy including MS Office and Teams.
• Bilingual (French/English) preferred.
• Understanding of medical terminology is a plus.
• Employment conditional on Federal Level Security Clearance.

Benefits

• Competitive starting salary of $52,020 annually.
• Comprehensive health and dental benefits.
• RRSP Matching program of 1.5% base earnings.
• Ongoing learning and development opportunities.
• Generous time-off policies promoting work/life balance.
• Work from home flexibility.
• Opportunity to make a difference in people's lives.