Remote Call Center Relationship Specialist

Overview

The WAPCo Company is seeking a Remote Call Center Relationship Specialist who is driven, reliable, and looking to excel in a customer service role. This position involves providing support to claimants, providers, and clients regarding their claims and policies.

In Short

• Provide customer service via telephone or correspondence.
• Maintain customer service logs.
• Process incoming client correspondence.
• Meet production goals for calls and correspondence.
• Complete special projects as assigned.
• Work in a secure location with reliable internet.
• Requires bilingual communication skills (English/Spanish).
• Proficient typing skills and knowledge of Microsoft Office.
• Must have problem-solving skills and ability to work under pressure.
• High School Diploma or GED with two years of customer service experience preferred.

Requirements

• Bilingual communication (English/Spanish).
• Stellar people and listening skills.
• Proven reliability and problem-solving skills.
• Proficient typing with minimal errors.
• Knowledge of Microsoft Office products.
• Excellent verbal and written communication skills.
• Ability to interpret medical terminology and insurance claims.
• Two years of customer service experience in a call center environment preferred.

Benefits

• Generous Paid Time Off & paid Holidays.
• Work/Life Balance.
• Medical, Dental, and Vision benefits.
• Healthcare reimbursement accounts.
• Employer paid Core Benefits.
• 401k with Company match.
• Company sponsored employee events.
• Career advancement opportunities.