Vluent is a leading expert in the customer service industry, specializing in Workforce Optimization (WFO) projects. The company's mission is to assist organizations in controlling and optimizing their operational performance by predicting work behavior, effectively utilizing relevant resources, and identifying and implementing improvement potentials. This approach enhances both employee and customer satisfaction within customer service organizations. Vluent offers long-term and sustainable solutions that are flexible at the intraday level while ensuring the achievement of long-term strategic goals. Operating primarily in Germany and across Europe, Vluent collaborates with renowned companies in the customer service, healthcare, and retail sectors.