Junior Problem Manager - Remote

Overview

As a Junior Problem Manager at Vivid, you will take ownership of the operational reliability loop, managing incidents and leading structured problem management processes.

In Short

• Act as incident commander for assigned incidents.
• Provide 3rd-line support for complex production issues.
• Maintain accurate records of problems and known errors.
• Translate root cause analyses into actionable tasks.
• Improve monitoring and alerting systems.
• Create operational runbooks and known-issues articles.
• Coordinate work across multiple stakeholders using Jira.
• Hands-on experience with observability tools.
• SQL proficiency and basic programming literacy required.
• Clear communication and structured thinking are essential.

Requirements

• 1+ year experience in incident management or production support.
• Familiarity with PagerDuty is a strong plus.
• Good understanding of web fundamentals.
• Confident written and reading proficiency in English.
• Awareness of compliance requirements in fintech environments.

Benefits

• Hybrid model with options for remote work.
• Competitive salary and benefits package.
• Real growth prospects and significant responsibility.