IT Help Desk Analyst - Remote

Overview

VetEvolve is a people-first organization that provides industry know-how and reliable support to veterinary teams, enabling them to deliver exceptional patient care. We focus on creating a genuine, supportive, people-focused environment that prioritizes each individual to ensure they are achieving their career goals and are fulfilled personally, professionally, and financially. Our culture is driven by the core values Serve, Evolve, and Trust, and every day our mission is to make things better for veterinary professionals.

In Short

• Seeking an experienced IT Help Desk Analyst to support veterinary practices.
• Primarily remote with occasional travel to local clinics.
• Respond to support requests via various channels.
• Troubleshoot hardware, software, and network issues.
• Support veterinary practice management systems.
• Assist with VoIP and cloud-based telephony.
• Handle onboarding/offboarding processes.
• Document all support interactions.
• Identify recurring issues and recommend improvements.
• Provide training to end-users on best practices.

Requirements

• 2+ years of IT help desk experience.
• Strong knowledge of Windows OS and Microsoft 365.
• Experience with Jira Service Desk preferred.
• Familiarity with network basics.
• Knowledge of VoIP and IT security best practices.
• Excellent communication skills.
• Associate degree in IT or equivalent experience preferred.

Benefits

• Supportive work environment.
• Opportunities for professional growth.
• Flexible working hours.
• Work with a dedicated team.
• Access to training and development resources.