Technical Customer Service Associate (Spanish Speaking) - Remote

Overview

The Technical Customer Service Associate at Veeva Systems plays a crucial role in providing excellent customer support for Veeva's applications, ensuring users have the best experience possible.

In Short

• Advise end users on best practices for Veeva’s applications.
• Identify and resolve client issues associated with Veeva’s applications.
• Build strong relationships with users of Veeva’s applications.
• Provide feedback on client service improvements and product development.
• Maintain high standards of customer service and professionalism.
• Keep accurate records of all correspondence related to the role.

Requirements

• 1+ years of experience in a customer service role.
• Effective communication, organizational, and time management skills.
• Professional telephone manner.
• Competence in standard computer packages (Word, Excel, PowerPoint).
• Excellent verbal and written communication skills in English and Spanish.
• Ability to understand client requirements and articulate solutions.

Benefits

• Private Health Insurance.