Director of Consulting Services - Remote

Overview

The Director of Consulting Services leads and scales strategic consulting engagements across a portfolio of enterprise clients, overseeing a high-performing team of Microsoft technologists. This role is pivotal in shaping and executing full lifecycle Microsoft services—from pre-sales strategy through implementation and long-term client success.

In Short

• Lead and mentor a team of consultants and engineers to deliver high-quality Microsoft solutions.
• Orchestrate daily team workload, ensuring optimal resource allocation based on skill, availability, and client need.
• Champion a high-performance, inclusive culture that attracts, develops, and retains top consulting talent.
• Serve as executive sponsor for strategic accounts, guiding clients through complex transformation initiatives.
• Drive revenue growth through account expansion and proactive client engagement.
• Define and monitor KPIs for delivery excellence, including SLA compliance and CSAT.
• Lead initiatives to optimize delivery models and improve forecasting accuracy.
• Implement systems to track financial performance and client satisfaction trends.
• Collaborate with Product and Engineering teams to inform roadmap decisions.
• Promote a culture of innovation and continuous improvement across the consulting organization.

Requirements

• 10+ years of experience across the Microsoft tech stack.
• 6+ years of experience in people management.
• 3+ years of experience in a service delivery business.
• Experience with ITSM methods.
• Understanding of Professional Services business dynamics.
• Experience developing strategy and roadmap for business function.
• Executive-level presentation and communication skills.
• Proven success in leading transformational change.
• Commercially astute with contract management expertise.
• A Bachelor’s degree in Computer Science, Management Information Systems, Business, or related field.

Benefits

• Inclusive work culture that values diversity.
• Opportunities for career development and recognition.
• Engagement in high-impact consulting projects.
• Collaboration with a talented team of professionals.
• Access to training and development resources.