M365 Proactive Copilot Ambassador (German) - Remote

Overview

An overview paragraph about the job

In Short

• Contacting customers to understand reasons behind purchasing Copilot.
• Identifying questions the customer might have related to Copilot usage.
• Educate customers on the use of Copilot in different M365 products and services and provide guidance on best practices for improving productivity and collaboration.
• Advise customers on the different subscription plans and features available and help them to choose the plan that best meets their needs and budget.
• Keep up-to-date with the latest updates and enhancements to Microsoft 365 and Copilot, and communicate these changes to customers as appropriate.
• Document technical issues and solutions in a knowledge base for future reference.
• Collaborate with other technical support engineers and cross-functional partners to resolve complex technical issues.

Requirements

• Strong command of the English and German languages
• Superior communication skills including active listening
• Knowledge on M365 technologies (Exchange, SharePoint, Teams, DNS, PowerShell, etc.) especially Copilot.
• Experience with O365 web applications and feature sets
• Excellent problem-solving skills
• Strong interpersonal skills
• Persuasion skills are a plus
• ​​A positive attitude and the ability to build relationships with clients
• Ability to speak a second language may be advantageous

Benefits

• We value diligence and teamwork
• Collaborate with subject matter experts and the team to ensure timely and effective case resolution
• Be a part of innovation and customer satisfaction to various large organizations