Remote Support Services Specialist

Overview

Unlimited Biking is seeking a detail-oriented and customer-focused Remote Support Services Specialist to join our growing team. In this role, you will provide exceptional support to customers by assisting with reservations, inquiries, and service-related concerns across multiple communication channels.

In Short

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner
• Assist customers with booking, modifying, or canceling reservations
• Provide accurate information about bike rentals, tours, pricing, and policies
• Troubleshoot and resolve customer issues efficiently while maintaining a positive experience
• Collaborate with internal teams to ensure seamless service delivery
• Maintain accurate customer records and documentation
• Identify opportunities to improve customer satisfaction and operational processes

Requirements

• Previous experience in customer service, support, or a related role
• Strong written and verbal communication skills
• Comfortable using customer support tools, CRM systems, and online platforms
• Ability to multitask and manage time effectively in a remote environment
• Problem-solving mindset with strong attention to detail
• High-speed internet connection and a reliable home workspace

Benefits

• Competitive hourly pay or salary (based on experience)
• Flexible remote work environment
• Paid time off and holiday pay (for eligible employees)
• Opportunities for growth and advancement
• Employee discounts on tours and rentals