Developer Advocate - Remote

Overview

We are looking for a talented and experienced Developer Advocate to join our dynamic team. This position will serve as support for technical customer escalations, finding fixes, workarounds, and final solutions by troubleshooting issues and providing exemplary customer service.

In Short

• Serve as the primary point of contact for customers seeking technical assistance via email and chat
• Diagnose and troubleshoot software issues reported by customers
• Provide clear and concise instructions to customers on how to resolve technical issues
• Investigate customer escalations and lead technical calls with clients
• Collaborate with engineering and product teams to escalate complex issues
• Develop and maintain technical documentation and knowledge base articles

Requirements

• Associate's or bachelor's degree in Computer Science or related field preferred
• Proven experience in technical support or customer service roles
• Advanced understanding of HTML, CSS, Javascript & SDK
• Understanding of Vanilla JS, Vue, Angular and React a plus
• Excellent communication skills, both written and verbal
• Ability to prioritize and manage multiple support tickets
• Strong problem-solving skills and attention to detail
• Familiarity with customer support software and ticketing systems is a plus
• Must be able to work EST or CST hours

Benefits

• Opportunity to work in a dynamic team environment
• Engagement with customers to improve product offerings