Developer Advocate - Remote

Posted 20 weeks ago

Customer Service

Full Time

Pakistan

⚠️ This job is no longer available. Find available remote jobs here.

No Longer Taking Applications

Overview

We are looking for a talented and experienced Developer Advocate to join our dynamic team. This position will serve as support for technical customer escalations, finding fixes, workarounds, and final solutions by troubleshooting issues and providing exemplary customer service.

In Short

Serve as the primary point of contact for customers seeking technical assistance via email and chat
Diagnose and troubleshoot software issues reported by customers
Provide clear and concise instructions to customers on how to resolve technical issues
Investigate customer escalations and lead technical calls with clients
Collaborate with engineering and product teams to escalate complex issues
Develop and maintain technical documentation and knowledge base articles

Requirements

Associate's or bachelor's degree in Computer Science or related field preferred
Proven experience in technical support or customer service roles
Advanced understanding of HTML, CSS, Javascript & SDK
Understanding of Vanilla JS, Vue, Angular and React a plus
Excellent communication skills, both written and verbal
Ability to prioritize and manage multiple support tickets
Strong problem-solving skills and attention to detail
Familiarity with customer support software and ticketing systems is a plus
Must be able to work EST or CST hours

Benefits

Opportunity to work in a dynamic team environment
Engagement with customers to improve product offerings

No Longer Taking Applications

Unlayer

Unlayer is a dynamic and innovative company that specializes in providing technical solutions and support to its customers. With a focus on collaboration and continuous improvement, Unlayer fosters a culture of mentorship and development within its international team. The company values strong technical expertise and is committed to delivering exceptional customer service through effective problem-solving and cross-functional teamwork. Unlayer also emphasizes employee well-being, offering competitive salaries, comprehensive benefits, and a collaborative work environment that includes regular recreational activities.

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