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Collaboration Services Specialist - Remote

Posted 2 days ago
Customer Service
Part Time
IL, USA
$22.60 - $28.27/hour

Overview

The Collaboration Support Specialist will provide support for various communication technologies at the University of Chicago, including Zoom and cellular services, ensuring effective operation and user satisfaction.

In Short

  • Provide backup support for the voice services support line.
  • Assist with operational support of ServiceNow tickets.
  • Review and enhance knowledge base articles for clarity and accuracy.
  • Coordinate projects related to migrating Zoom users.
  • Support the final stage of the Vocera project.
  • Assist with clerical tasks for Mobile Device Management RFP.
  • Ensure effective tracking of email and voicemail requests.
  • Handle routine problems in voicemail and voice services.
  • Maintain optimal cellular services for users.
  • Perform other related work as needed.

Requirements

  • Vocational training or equivalent experience in a related field.
  • 2-5 years of work experience in a related job discipline.
  • Preferred degree in telecommunications or related field.
  • 2 years of end-user support experience with technology devices.
  • 2 years of experience with web and audio conferencing services.
  • 1 year of experience with cellular providers.
  • Strong knowledge of handheld technology devices.
  • Proficient with ServiceNow or similar service management systems.
  • Knowledge of ITIL methodology.
  • Excellent customer service skills and effective communication.

Benefits

  • Wide range of benefits programs and resources.
  • Health, retirement, and paid time off.
  • Support for professional development and training.
  • Diverse and inclusive work environment.
  • Opportunities for career advancement.

U.O.C

University of Chicago

The University of Chicago Booth School of Business, established in 1898, is the second-oldest business school in the United States and is renowned for its influential role in shaping business education and practices. With a rigorous, discipline-based approach, Chicago Booth transforms students into effective business leaders equipped to tackle complex challenges. The school boasts state-of-the-art facilities across four campuses in Chicago, London, and Hong Kong, and is home to an unmatched faculty, including seven Nobel Prize winners. Chicago Booth offers a diverse range of degree and open enrollment programs globally, supported by a vast network of nearly 56,000 alumni and strong corporate partnerships that enhance career opportunities. As part of the University of Chicago, Booth embodies the institution's commitment to rigorous inquiry and innovative thinking, fostering an environment where new ideas and solutions are continuously developed.

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