Dealer Performance Manager - Remote

Overview

TrueCar is a leading automotive digital marketplace and we are on a mission to make car buying and selling easy, transparent and efficient. We work to empower consumers with data, and foster connections with our network of Certified Dealers who share our belief that truth, transparency and fairness are the foundation to a great experience. We forge partnerships to power car buying programs for some of America’s most trusted brands. And we continually innovate to provide useful tools, research, market context and pricing transparency to help consumers feel empowered and confident all throughout their journey.

As consumers’ priorities and shopping habits shifted, so did we. We are building a modern day marketplace and invite you to come join the TrueCar Crew. You can have a real & direct impact on our journey as we continue to evolve and revolutionize the car buying and selling experience. We are seeking talented individuals who are excited by our mission to revolutionize & elevate the car buying & selling experience.

In Short

• Manage, maintain, and retain dealer accounts within an assigned book of business, ensuring a consistent cadence of in-person engagement with dealers.
• Advocate for dealer success to reduce churn and problem-solve issues.
• Onboard, train, and support dealer accounts using standard practices developed to provide efficient support for a book of business.
• Ensure dealers have the resources available to enable their success on the TrueCar platform using all available self-service collateral, training materials, and performance reporting.
• Work collaboratively with Account Executives, Dealer Operations, and Dealer Training teams to support the needs of an assigned book of business by troubleshooting, reporting, documenting, and taking initiative in problem-solving issues.
• Establish and maintain strong relationships with dealer senior leaders and decision-makers.
• Monitor and resolve dealer escalations with all involved functional areas, including Dealer Performance and Sales Operations teams, to assure approval and success.
• Serve as liaison between the Dealer and Dealer Operation teams with respect to product implementation and continuous product management.
• In partnership with the Dealer training team, learn about new or upcoming products and features, ensuring a high level of personal proficiency in knowledge and functionality of products.
• Support a team environment with strong morale, and positive energy, anchored on sales goals.

Requirements

• Demonstrated success in relationship management in the automotive industry.
• Experience in digital media advertising.
• Tech-savvy with the ability to understand, interpret and present data with a consultative approach.
• The ability to grasp new concepts quickly with an open mind for change and a willingness to solve problems.
• Excellent communication and presentation skills, with the ability to listen for understanding and influence outcomes.
• Proven track record of excellent client service.
• Ability to travel domestically by car, using personal vehicle, for daily travel and by airplane or car for overnight trips over 50% of the time.
• Experience with Salesforce or other Customer Relationship Management tool utilization.
• Expertise in interfacing with client contacts at various levels.
• Ability to communicate client requirements and methodologies to the internal organization to ensure alignment.

Benefits

• 100% employer-paid health/vision/dental premium.
• 401k with company contribution.
• Equity and wellness stipend program.
• Flexible PTO policy and generous PTO accrual policy.
• 14 company-paid holidays and 2 floating holidays.