Client Success Manager (Leadership Role) - Remote

Overview

The Client Success Manager is a senior leadership role focused on owning client outcomes across active clients in the US and Australia, leading teams to ensure delivery quality and long-term client success.

In Short

• 100% Remote position with flexible hours.
• Lead client-facing teams and manage client relationships.
• Work proactively to drive strong client outcomes.
• Collaborate with Sales, Operations, Tech, and Leadership teams.
• Prioritize client impact and measurable outcomes.
• Provide coaching and development for team members.
• Maintain high delivery standards and data integrity.
• Communicate effectively with clients and internal stakeholders.
• Manage risks and issues proactively.
• Support clients across US and Australian time zones.

Requirements

• Experience in client success leadership roles.
• Ability to guide clients towards effective solutions.
• Strategic mindset with prioritization skills.
• Strong people leadership capabilities.
• Experience in cross-functional alignment.
• Data-driven performance management experience.
• Excellent communication skills.
• Experience in managing remote teams.
• Proactive issue and risk management skills.
• Ability to work in a remote, cross-cultural environment.

Benefits

• Competitive compensation with stable monthly pay.
• Unlimited paid time off.
• Flexibility to work from anywhere.
• Support for learning and development.