Centralized Services Engineer - Remote

Overview

We are looking for a detail-oriented and technically skilled Centralized Services Engineer to manage, automate, and enhance IT systems and tools that support efficient service delivery. This role is key to improving operational performance, reducing reactive support needs, and ensuring consistent, high-quality IT service across the organization. The ideal candidate has strong scripting capabilities, hands-on experience with remote monitoring tools, and a proactive mindset focused on continuous improvement and system optimization.

In Short

• Oversee centralized management of IT services to improve efficiency, reduce manual tasks, and support business growth
• Manage and optimize tools such as Remote Monitoring and Management (RMM) software, backup systems, antivirus, email spam filtering, cybersecurity tools, and PSA platforms
• Automate routine processes using scripting tools (e.g., PowerShell) to reduce reactive support and improve operational performance
• Deploy and maintain monitoring agents across systems to proactively identify and resolve issues
• Collaborate with service desks, technical teams, and clients to enhance technology alignment and service delivery
• Identify problem trends through ticket analysis and automate issue resolution
• Track and report KPIs, ensure documentation accuracy, and regularly review tool performance
• Serve as an escalation point for complex support tickets and provide internal training on tool effectiveness
• Support cross-functional initiatives and participate in company culture-building activities
• Perform other duties as assigned

Requirements

• Strong scripting capabilities
• Hands-on experience with remote monitoring tools
• Proactive mindset focused on continuous improvement
• Experience in managing IT services
• Ability to analyze ticket trends and automate processes
• Excellent communication skills
• Experience with cybersecurity tools
• Ability to track and report KPIs
• Experience in providing technical support
• Team player with a collaborative mindset

Benefits

• Opportunity to work in a dynamic environment
• Possibility for professional growth
• Collaborative team culture
• Engagement in cross-functional initiatives