Customer Support Representative (German) - Remote

Overview

This position involves providing customer support to users of an online marketplace, requiring fluency in German and a good command of English.

In Short

• Respond to customer inquiries via email.
• Maintain a positive and professional attitude.
• Follow established communication procedures and policies.
• Evaluate and make decisions according to defined guidelines.
• Work in a hybrid environment, both in-office and remotely.

Requirements

• Fluent in German (verbal and written) and good command of English.
• Flexible and able to make quick decisions.
• Conscientious and reliable.
• Attention to detail.
• Empathetic with a genuine desire to help.
• Interest in marketplaces and new technologies.
• Experience in customer care or online business is a plus.

Benefits

• Competitive salary and benefits package.
• Extra vacation days.
• Free refreshments in the office.
• Work from home options for late shifts and weekends.
• Transport assistance from certain areas in Malta.
• Team performance bonuses.
• Corporate discounts for gym memberships and services.
• Private health insurance and wellness support.
• Comprehensive training and feedback.
• Relocation support for international applicants.