Warranty Manager - Remote

Overview

The Warranty Manager at Thompson Truck Group is responsible for managing warranty claims across multiple locations, ensuring compliance with OEM and vendor requirements while supporting service operations.

In Short

• Prepare and submit OEM and vendor warranty claims.
• Ensure compliance with warranty policies and documentation.
• Verify claim amounts meet criteria.
• Manage exceptional warranty cases.
• Analyze warranty rejections and chargebacks.
• Reconcile warranty receivables weekly.
• Follow up on outstanding warranty claims.
• Maintain accurate documentation of repairs.
• Stay current on warranty policy changes.
• Provide guidance to service staff.

Requirements

• Experience in warranty administration or service operations.
• Strong knowledge of OEM warranty policies.
• Excellent attention to detail.
• Ability to resolve discrepancies.
• Strong communication skills.
• Dealership or heavy-duty truck experience preferred.

Benefits

• Competitive compensation.
• Comprehensive benefits package.
• Career growth opportunities.
• Stable, team-oriented work environment.