UX Designer (f/x/m) Purchase Experience - Remote

Overview

Join our Purchase Experience Team – the final step to the perfect sound! We are the Purchase Experience Team – the experts responsible for the most critical moment in a musician's journey: the transition from "I want this" to "It’s on its way!" Once a user has found their perfect gear, we take over to ensure that the path to ownership is as smooth, clear, and trustworthy as a perfectly tuned instrument.

In Short

• Crafting seamless purchasing experiences that reduce friction and drive clarity – from add-to-cart interactions to final payment confirmation.
• Proactively identifying and reducing friction points to increase user confidence and maximize conversion rates.
• Collaborating closely with Product Management and Engineering to define and implement complex requirements into delightful, robust and shippable features.
• Transforming customer feedback, usability insights, and behavioral data into high-impact improvements.
• Prototyping and validating hypothesis and designs through rigorous usability testing, A/B experimentation and stakeholder workshops.
• Simplifying complex processes and edge cases into intuitive, accessible interactions across multiple markets and devices.
• Contributing to the evolution of our Design System by refining and expanding specifically transactional components or patterns.

Requirements

• 3+ years of UX/Interaction Design experience, ideally in the design of checkout, payment, or other transactional user journeys.
• A portfolio showing your capability in interaction design, flow design, and problem-solving in high-stakes environments.
• Excel at mapping out intricate processes, navigating edge cases, and translating legal requirements into intuitive customer flows and trust-building patterns.
• You thrive enjoyment in agile, cross-functional teams, turning raw ideas into shippable product innovations.
• Power user of Figma and the modern ux stack (i.e. Framer, Dovetail, Storybook, etc.).
• Your toolkit includes Design Thinking, User Research, and A/B testing, backed by a strong drive for data-driven solutions.
• You bridge gaps effortlessly with professional fluency in German and English.

Benefits

• Flexible working hours and location, with the option to go into the office (fully-remote possible).
• 13th salary in November.
• Further training opportunities with clear development paths for your career.
• Thomann.de employee discount.
• Personal work equipment according to your wishes and regarding your role.
• Regular team events.
• English or German language courses.
• 1:1 sessions with an external coach, for professional development.
• Urban Sports Club discount.
• and more! Check out our Handbook.