Remote Support Coordinator

Overview

Join The Williston Northampton School, a prestigious independent college preparatory boarding and day school in Easthampton, Massachusetts, as a Remote Support Coordinator. Be part of a community dedicated to inspiring students to live with purpose, passion, and integrity. In this role, you will support our mission by facilitating seamless communication and technical assistance, ensuring our students and faculty thrive in a technologically advancing world. At Williston, we value accessibility, boldness, commitment, and compassion, and we seek individuals who embody these principles. As a team member, you'll contribute to an inclusive environment that nurtures intellectual curiosity, creativity, and leadership. Your efforts will help prepare students for success in college and life beyond the classroom, aligning with our commitment to education, growth, and honesty. If you're driven, hardworking, and ready to make a meaningful impact, we invite you to join our supportive and innovative community.

In Short

• Provide remote technical support to students, faculty, and staff to ensure smooth operation of educational technology tools and platforms.
• Coordinate with IT teams to troubleshoot and resolve technical issues related to software and hardware used in the school’s academic programs.
• Develop and maintain documentation and training materials for users to facilitate effective use of digital resources and systems.
• Monitor and manage remote support requests through a ticketing system, ensuring timely response and resolution of issues.
• Collaborate with educators and administrative staff to identify and implement technology solutions that enhance teaching and learning experiences.

Requirements

• Bachelor’s degree in Education, Information Technology, or a related field is a plus.
• Strong communication and interpersonal skills to effectively collaborate with students, faculty, and staff.
• Proficiency in remote support tools and technologies, as well as a solid understanding of network systems and software applications.
• Ability to work independently, manage multiple tasks simultaneously, and demonstrate problem-solving skills in a fast-paced environment.

Benefits

• Competitive salary and compensation packages
• Medical, dental, and vision insurance
• Retirement savings plans such as 401(k) or pension options
• Paid vacation, holidays, and sick leave
• Professional development and training opportunities
• Tuition assistance or educational support programs
• Life and disability insurance coverage
• Employee wellness and assistance programs
• Flexible scheduling opportunities when available
• Access to campus facilities, events, and community programs
• Supportive and collaborative work environment
• Opportunities for career advancement and leadership development