Member Outreach Coordinator - Remote

Overview

We are seeking a detail-oriented, communicative Member Outreach Coordinator to join our Client Services team part-time. Your primary responsibility will be making outbound phone calls to members regarding cases referred by contracted health plans, ensuring accurate data entry and information verification.

In Short

• Make a high volume of outbound calls daily to members regarding cases.
• Collect and verify member information by phone.
• Document all member interactions and update records accurately.
• Perform outreach and data verification tasks with attention to detail.
• Address member questions or concerns effectively.
• Collaborate with the Client Services team for smooth handoffs.
• Conduct follow-up calls as necessary.
• Adhere to company policies and data privacy regulations.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Previous experience in customer service or healthcare preferred.
• Strong communication skills (verbal and written).
• Proficiency in Microsoft Office Suite.
• Detail-oriented with strong organizational skills.
• Ability to handle confidential information professionally.
• Bilingual (English/Spanish) skills preferred.
• Must have a computer with a working camera and microphone.

Benefits

• $18.00 per hour.
• Part-time: 20–29 hours per week.
• Paid sick time.
• Eligibility for the company’s 401(k) plan after 90 days.
• Spanish-speaking incentive for qualified staff.