Remote Mortgage Loan Partner

Overview

We’re seeking a highly organized, proactive, and detail-oriented Loan Partner / Loan Officer Assistant to support a growing mortgage team based in Austin, Texas. This position plays a critical role in partnering directly with Loan Officers to manage client relationships, coordinate loan files, and ensure an exceptional borrower experience from application through closing.

In Short

• Serve as the right hand to the Loan Officers, managing key milestones of each loan file and maintaining consistent communication with borrowers, realtors, and third parties.
• Support the Loan Officers in gathering and verifying borrower documentation, ensuring a complete and accurate loan package for Underwriting.
• Maintain control and visibility over active loan pipelines—tracking key dates for approvals, appraisals, and closings to ensure all deadlines are met.
• Proactively identify potential issues and communicate solutions to prevent last-minute delays.
• Order and track all necessary third-party services such as appraisals, verifications, and title work.
• Submit and follow up on all conditions required to move files efficiently through the approval and closing process.
• Deliver a complete, compliant, and well-documented file to Closing within company timelines.
• Provide exceptional service to borrowers and business partners by keeping all parties informed and supported throughout the loan process.

Requirements

• Minimum 3+ years of recent residential mortgage experience, ideally in a Loan Officer Assistant or Loan Partner capacity (broker/correspondent model preferred).
• Deep understanding of conventional, FHA, VA, Jumbo & Non QM loan products and documentation requirements.
• Strong communication skills and a passion for delivering white-glove customer service.
• Excellent time management, organization, and problem-solving abilities.
• Proficiency in LOS systems (Encompass preferred), credit verification tools, and standard mortgage technology.
• Ability to work independently in a remote, fast-paced, team-oriented environment.

Benefits

• Competitive base salary plus performance bonuses
• Full medical, dental, and vision benefits
• 401(k) participation
• Growth opportunities within a supportive, performance-driven culture