Customer Service Executive (German Speaking) - Remote

Overview

Are you passionate about cycling, sustainability, and operational excellence? Bike Club, a pioneering force in children’s bike subscription services, is on the lookout for a committed Customer Service Executive to initiate and elevate our customer experience.

In Short

• Handle member queries across multiple channels, including emails, telephone, and social media.
• Develop expert product knowledge of our bicycle range to offer tailored advice and recommendations to our members.
• Act as the voice of the customer by gathering feedback and sharing insights with your team.
• Communicate clearly and effectively, ensuring information is always shared clearly and concisely.
• Demonstrate a solution-focused approach by resolving issues on the first contact whenever possible.

Requirements

• Fluency in both English and German, with strong written and verbal communication skills (a must).
• Genuinely care about offering the highest level of customer support.
• Previous experience with CRM tools, preferably Salesforce.
• Strong problem-solving skills, coupled with a natural curiosity and a desire to learn.
• A high level of empathy and a commitment to exceeding customer expectations.
• You actively seek out feedback to help yourself grow and improve.
• Love the dynamic of a team environment, but are just as comfortable working independently.
• You can remain positive when the going gets tough and when working under pressure.
• A dependable, organised, and dedicated team player.
• At least 1 year of real-life experience in a similar customer service role.

Benefits

• Remote first – work from anywhere in the UK. You will be required to attend a monthly in-person team meeting in London
• Flexible hours – 37.5 working hours per week. Saturday availability is required, and we’re open to different work patterns. Our core hours are Monday - Friday, 9 am - 5:30 pm
• Holidays – 25 days annual leave plus bank holidays
• Private medical insurance
• Salary sacrifice pension scheme
• Parental leave – enhanced maternity and paternity leave
• Bike subscription – £30 on Bike Club subscriptions
• Sustainability impact – you will be working for a B Corp Certified company that actively contributes to environmental and social good