Incident Program Manager - Remote

Overview

As our founding Incident Program Manager, you’ll own building the incident response program at Thatch. This includes, but is not limited to: defining an incident framework that informs the right level of company response, and during leading remediation to improve the reliability, response, and detection of incidents. You will also drive incident handling by owning incidents themselves, coordinating across teams to resolve the issue while communicating to our customers.

In Short

• Own building the incident program at Thatch.
• Act as an Incident Response Manager (IRM), driving and owning incidents.
• Coordinate and ship communications for customers.
• Work with cross-functional teams to resolve incidents.
• Lead the incident review process and post-mortems.

Requirements

• Ability to manage multiple cross-functional issues concurrently.
• Thrive under pressure and maintain composure during high-pressure situations.
• Strong written and verbal communication skills.
• Experience troubleshooting insurance carrier issues.
• Strong data and analytical skills using SQL and other querying tools.

Benefits

• Work in a fully distributed early-stage company.
• Be part of a friendly, high-velocity team.