Member Connect Supervisor - Remote

Overview

Texans Credit Union is seeking a Supervisor for their Member Connect team, responsible for leading and managing a team in a call center environment to enhance member satisfaction and achieve company goals.

In Short

• Lead and manage a team of Member Service Representatives.
• Develop and implement plans to meet personal and company goals.
• Ensure team meets or exceeds established goals.
• Provide ongoing training and support for new hires.
• Handle and resolve member complaints effectively.
• Maintain knowledge of credit union products and services.
• Adhere to company policies and financial regulations.
• Assess and improve operational efficiency.
• Support team during peak times by logging into the queue.
• Perform various duties to achieve team goals.

Requirements

• 2-3 years of supervisory experience.
• Excellent consultative and coaching skills.
• Strong communication and phone service skills.
• Ability to manage tense situations with professionalism.
• Computer literacy and strong PC skills in Microsoft Office.
• Experience in the financial industry and call center preferred.
• Ability to multi-task and manage time effectively.
• Proven skills in diplomacy and influencing others.
• Associates degree or professional certification is a plus.

Benefits

• Opportunity for hybrid remote schedule.
• Supportive team environment.
• Professional development opportunities.
• Competitive compensation package.
• Engagement in company culture.