Remote Senior Customer Service Representative

Overview

TechOp Solutions is seeking Senior Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance. 

In Short

• Answer and track incoming calls 
• Prepare and submit accurate, detailed reports in government systems 
• Train and onboard new CSRs 
• Conduct database and open-source research 
• Route and escalate calls appropriately 
• Other duties, as assigned 

Requirements

• Exceptional communication skills
• Strong analytical abilities
• Attention to detail
• Ability to adapt in a fast-paced environment
• Commitment to service excellence

Benefits

• Remote work flexibility
• Supportive team environment
• Opportunities for professional growth