Remote Call Center Representative

Overview

TechOp Solutions is seeking CSRs who can provide masterful guidance in a federal contact center environment. Strong candidates will have exceptional customer service skills, including experience deescalating calls, and proficiency in use of common office tools. Team members will support leadership across all aspects of contact center operations, and demonstrate courtesy and professionalism in customer interactions.

In Short

• Answer inbound calls, emails, chats, and other contact channels.
• Provide direct customer service.
• Maintain service quality standards, including courtesy, professionalism, and efficiency.
• Other duties, as assigned.

Requirements

• Exceptional customer service skills.
• Experience deescalating calls.
• Proficiency in use of common office tools.
• Ability to demonstrate courtesy and professionalism.

Benefits

• Remote work opportunity.
• Supportive team environment.