Benefits Counselor - Remote

Overview

The Benefits Counselor provides factual information regarding retirement benefits to members of the Teachers’ Retirement System, guiding them through various retirement options and eligibility criteria.

In Short

• Provide information on retirement options and benefits.
• Conduct teleconferences and individual counseling sessions.
• Analyze and prepare benefit calculations.
• Make presentations at member meetings.
• Assist with inquiries and documentation requests.
• Maintain knowledge of Illinois Pension Code.
• Work collaboratively with team members.
• Handle sensitive member situations with professionalism.
• Participate in training programs for continuous improvement.
• Document calls and maintain records accurately.

Requirements

• Bachelor’s degree in a relevant field or equivalent experience.
• Three years of experience in a related field.
• Excellent analytical and interpersonal skills.
• Ability to explain complex concepts clearly.
• Proficiency in Excel and data analysis.
• Experience with pensions or employee relations preferred.
• Valid driver’s license required for travel.
• Ability to work evenings and travel as needed.
• Strong time management and priority-setting skills.
• Commitment to providing excellent customer service.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Participation in the TRS retirement pension plan.
• Option to contribute to additional deferred compensation plans.
• Work in a mission-driven organization.
• Opportunity for professional development and training.
• Collaborative work environment with enthusiastic professionals.
• Support for work-life balance.
• Engagement with a large member base of over 456,000.
• Access to state employee benefits.
• Involvement in a significant pension system.