Remote Otter LogoRemoteOtter

Vertical Operations Manager - Remote

Posted 19 weeks ago
Project Management
Full Time
United States, Canada
USD 96,000 - USD 167,000/year

Overview

The Vertical Operations Manager is responsible for defining operational product policy to support business performance and strategic needs, ensuring users receive a high-quality experience through data-driven insights.

In Short

  • Work closely with the GM and MATs to determine operational policies.
  • Develop data-driven recommendations to improve customer experience.
  • Evaluate operational performance against KPIs.
  • Collaborate with cross-functional teams to meet performance expectations.
  • Utilize data analytics to identify trends and areas for improvement.

Requirements

  • 3-8 years of relevant work experience in operations or consulting.
  • Strong investigative and critical thinking skills.
  • Excellent attention to detail and process improvement experience.
  • Strong communication and presentation skills.
  • Bachelor's degree in Business, Economics, or related field.

Benefits

  • Competitive salary packages and equity options.
  • Remote-first work flexibility.
  • Unlimited PTO and wellness budgets.
  • Generous parental leave and flexible return-to-work plan.
Super.com logo

Super.com

Super.com is a dynamic and fast-paced tech company dedicated to enhancing the lives of both its customers and employees. With a strong focus on career progression and personal development, Super.com offers an environment where learning is celebrated and impactful contributions are recognized. The company is committed to creating meaningful products that empower millions of users, particularly in the fintech space, aiming to transform financial services for the underbanked and underserved populations in North America. Super.com values data-driven decision-making, collaboration, and innovation, fostering a culture where employees can thrive and make a significant impact.

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