Customer Service Representative - Remote

Overview

The Customer Service Representative is responsible for providing excellent customer support, handling inquiries, and resolving issues while maintaining a professional demeanor.

In Short

• Respond quickly to customer issues with a polite and professional manner.
• Upsell and cross-sell products and services.
• Generate sales leads from customer interactions.
• Manage incoming calls, emails, and chats effectively.
• Provide accurate answers and solutions to customer inquiries.
• Follow customer service procedures and policies.
• Meet personal and team targets for customer resolution.
• Record and organize customer interactions and changes.
• Handle returns, refunds, and shipping inquiries.
• Maintain a customer-focused approach for positive experiences.

Requirements

• High school degree or equivalent.
• Previous experience in customer support or sales.
• Excellent communication skills over the phone.
• Basic computer skills for tracking and recording information.
• Able to manage multiple problems simultaneously.
• Strong time management and prioritization skills.
• Active listening and information relay abilities.
• Customer-focused mindset for positive resolutions.

Benefits

• Opportunity to develop customer service skills.
• Work in a supportive team environment.
• Flexible working hours.
• Potential for career advancement.