Technical Supervisor - Messenger - Remote

Overview

The Technical Supervisor (Messenger) role functions primarily as a technical resource responsible for oversight and support for the installation, configuration, monitoring and troubleshooting of a wide range of network and application issues as they relate to the assigned platform including, but not limited to consoles, web interface, paging, smart phones, telephony, network, and hardware.

In Short

• Act as a technical subject matter expert.
• Install and configure server and client components.
• Assist less experienced Consultants.
• Work with customers and partners to resolve issues.
• Provide proactive resolutions to developing problems.
• Analyze and troubleshoot a wide range of problems effectively.
• Deliver customer training on applications.
• Maintain customer relationships and provide support.
• Document processes and standards.
• Report project outcomes and customer satisfaction.

Requirements

• Bachelor degree.
• 3-5 years of experience supervising teams.
• Experience in the Healthcare IT space.
• Strong communication skills.
• Ability to analyze and troubleshoot technical issues.
• Experience with customer support.
• Proficient in documentation practices.
• Ability to manage multiple priorities in a dynamic environment.
• Skills in training and mentoring team members.
• Familiarity with technical policies and procedures.

Benefits

• Opportunity to work remotely.
• Competitive salary.
• Professional development opportunities.
• Supportive team environment.
• Health and wellness programs.
• Flexible work hours.
• Access to the latest technologies.
• Collaborative projects.
• Career advancement potential.
• Work-life balance initiatives.