Customer Communications Manager - Remote

Overview

The Customer Communications Manager will elevate how Simpplr engages and enables its customers post-sale, ensuring they adopt and grow with the platform.

In Short

• Lead post-sales lifecycle communications.
• Build segmented email journeys for product education.
• Manage a communications calendar aligned with key lifecycle moments.
• Own customer newsletters and in-app announcements.
• Develop scalable communication journeys for customer advocacy.
• Collaborate with Product Marketing and Customer Success teams.
• Promote learning materials and webinars.
• Support upsell/cross-sell opportunities through effective communications.
• Segment messages based on customer profiles.
• Contribute to customer advocacy initiatives.

Requirements

• 4+ years in customer communications or lifecycle marketing.
• Exceptional writing skills.
• Experience in designing role-based communications.
• Familiarity with tools like Marketo and Salesforce.
• Strong analytical mindset.

Benefits

• Join a mission-driven team transforming employee experience.
• Work with a passionate team focused on customer outcomes.
• Make a real impact on a widely used platform.