Principal Ombuds (Consultant Advisor 1) at Oregon Health Authority - Remote

Overview

The Oregon Health Authority Principal Ombuds is responsible for providing advocacy services for individuals receiving publicly funded health services, ensuring access, quality of care, and system improvements.

In Short

• Permanent position with the Oregon Health Authority.
• Advocates for Medicaid members to improve access and quality of care.
• Reports to state leadership regarding Ombuds services.
• Develops policy and program improvements based on advocacy.
• Ensures culturally responsive customer service.
• Mentors Ombuds team for case resolution and policy improvements.
• Requires strong interpersonal and analytical skills.
• Focus on health equity and community co-creation.
• Utilizes Microsoft Suite and Power BI for reporting.
• Offers competitive benefits including medical, dental, and retirement plans.

Requirements

• Seven years of executive-level policy development experience.
• Consumer-centered Medicaid experience preferred.
• Strong commitment to health equity and advocacy.
• Effective communication skills for diverse audiences.
• Experience in conflict resolution and cultural humility.
• Ability to foster collaboration across agencies.
• Demonstrated analytical and investigative skills.
• Previous Ombuds experience preferred.
• Proficient in Microsoft Suite and evaluation methodologies.
• Ability to manage multiple tasks in a fast-paced environment.

Benefits

• Excellent medical, vision, and dental benefits.
• Flexible spending accounts for health care and childcare.
• Paid holidays, personal business days, and vacation accrual.
• Training opportunities for career growth.
• Membership in the Public Employees Retirement System.
• Possible eligibility for the Public Service Loan Forgiveness Program.
• Workplace that promotes mutual respect and collaboration.
• Opportunities to make a meaningful impact in the community.
• Supportive team environment with diverse perspectives.
• Commitment to diversity and inclusivity in hiring.