Junior Transformation Manager - Remote

Overview

The Junior Transformation Manager will play a key role in transformation projects, responsible for developing and documenting processes, guides, job aids, and templates in line with standard operational procedures. This role serves as the operational expert for Zendesk improvements, collaborating closely with the Zendesk Administrator to analyze, document, and implement enhancements.

In Short

• Contribute to business transformation and change management.
• Analyze and prioritize Zendesk enhancement requests.
• Implement procedural and process improvements.
• Support development of training content for Operations team members.
• Conduct audits on payroll activities and departmental processes.
• Ensure operational process documentation is up-to-date.
• Collaborate with global teams for high-quality service delivery.
• Engage with Guardians globally to mentor and develop skills.
• Demonstrate analytical skills and effective communication.
• Work independently in a fast-paced environment.

Requirements

• Demonstrated analytical skills.
• Knowledge of CRM and/or helpdesk tools.
• Ability to prioritize workload to meet targets.
• Strong task management skills.
• Proficient in English; additional language skills are a plus.
• Exceptional verbal and written communication skills.

Benefits

• Autonomy & Flexibility in work.
• Bonding Leave for new family members.
• Charitable Days to contribute to causes.
• Reward & Recognition Program.
• Corporate bonus/SIP eligibility.
• International work environment.
• Continuous learning opportunities.