Client Success Engineer - Remote

Overview

As a Client Success Engineer, you play a pivotal role in ensuring the ongoing success and satisfaction of clients by providing expert technical guidance and hands-on support throughout their journey with our SaaS e-commerce platform. In this role, you focus on managing post-sale client relationships, ensuring smooth onboarding, addressing technical challenges, and optimizing the client experience. You act as a trusted technical advisor, delivering high-quality service, and ensuring clients achieve maximum value from the platform.

In Short

• Serve as the primary technical point of contact for clients during onboarding and post-launch.
• Assist clients with API integrations, troubleshooting, and platform optimizations.
• Provide technical insights and recommendations to enhance the client’s use of the platform.
• Collaborate with Product Management to provide feedback on product features.
• Develop additional client resources and participate in cross-training for internal teams.
• Lead the technical implementation and configuration of the platform for new clients.
• Customize and optimize client accounts to meet unique business requirements.
• Deliver tailored training sessions for client teams.
• Work closely with the Client Success and Support teams to monitor client health.
• Communicate complex technical information to both technical and non-technical audiences.

Requirements

• 2+ years of experience in a client-facing technical role within SaaS.
• Fluent in both written and spoken English.
• Experience working with product data feed formats (XML, TXT, CSV, JSON).
• Strong working knowledge of Excel and HTML.
• Proven ability to manage multiple complex client projects simultaneously.
• Strong problem-solving skills with a focus on client satisfaction.
• Excellent time management and prioritization skills.
• Strong documentation and process development skills.
• Experience in delivering software training content.
• Strong communication and presentation skills.

Benefits

• Medical, dental and vision benefits starting on Day 1.
• A 6% 401(k) match.
• Competitive time off package with 20 days of Paid Time Off.
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave.
• Accident, critical illness, and hospital indemnity insurance.
• Pet insurance.
• Legal assistance and identity theft insurance plans.
• Life insurance 2x salary.
• Access to the Calm app and the Employee Assistance Program.
• Tuition assistance.