Bilingual Customer Service Representative - 100% Remote

Overview

The role involves managing customer inquiries with courtesy and professionalism, coordinating activities related to e-commerce and retail, and providing support to customer service representatives.

In Short

• Respond to customer inquiries via email, chat, and phone.
• Coordinate customer service representatives' work.
• Act as a resource for customer service representatives and stores.
• Ensure teams have the necessary support for impeccable customer service.
• Participate in training new representatives.
• Handle escalated customer complaints and inquiries.
• Assist customers with online orders.
• Increase website conversion through online chat assistance.
• Complete online exchanges and returns.
• Maintain good communication between operations and customer service.

Requirements

• 2 to 5 years of customer service experience.
• Bilingual in French and English, both spoken and written.
• Able to manage multiple projects simultaneously.
• Quick problem-solving skills.
• Retail experience.
• Good understanding of e-commerce operations.
• Excellent knowledge of Microsoft Suite.
• Able to work with minimal supervision.
• Availability to work evenings and weekends.

Benefits

• Competitive salary based on talent.
• 100% remote work.
• Job stability.